External Emergency Roster - Community Engagement Officer - (1802148)

Grade: P3

Contractual Arrangement: Multiple contractual arrangements 
Contract duration: Will depend on operational needs
 Job Posting: Aug 7, 2018, 2:04:41PM
Closing Date: Aug 28, 2018, 9:59:00 PM
Primary Location: Multiple locations
Organization: HQ/EMO Emergency Operations
Schedule: Full-time

 Purpose of the Position

 In the context of the WHO Health Emergencies Incident Management System (IMS), at the country level, the incumbent will provide technical, operational and coordination support on all aspects related to community engagement; ensure that community engagement is considered and planned throughout all phases of the incident management cycle and integrated within the risk management and risk mitigation procedures.

 Objectives of the Programme and of the immediate Strategic Objective

 The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

 Organizational context

 The incumbent, technical focal point for community engagement, will report directly to the Health Operations Team Lead, under the overall guidance of the Incident Manager and Head, WHO Country Office. S/he will work closely with the relevant technical teams, ensuring that a) sociocultural factors are addressed in the formulation of public health interventions and b) frontline response staff with significant community interaction are prepared to engage effectively with affected and/or at-risk communities. S/he will work closely with the Risk Communication Officer and the Communication Officer in the WHO Country Office (WCO) to inform the design and implementation of risk communication strategies, tactics and messaging. The incumbent has first line responsibility for adapting and implementing community engagement strategies as well as ensuring that national authorities have access to best available guidance on participatory approaches/methodologies relevant to the context, which build on existing national and local expertise and knowledge. The incumbent will identify and support national authorities to coordinate with key stakeholders and partners working at the community level to ensure that the community engagement and social mobilization strategies are technically and operationally aligned with public health measures, and that service delivery and quality issues are fed back into technical and operational decision-making.

 Summary of Assigned Duties

 During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme.

 1. Provide technical and operational support to overall Health Education/Health Promotion activities in strengthening and mainstreaming community engagement and social mobilization strategies from the service delivery side; aligning with technical and operational priorities and objectives; and delivering through existing national and local structures.

 2. Ensure community engagement and social mobilization strategies and implementation plans are evidence-based, coordinated, and well executed, drawing upon anthropology and related behavioural and social sciences so that community concerns, sociocultural beliefs and practices impacting public health interventions are addressed.

 3. Work closely with technical teams to assess the integration and effectiveness of community engagement practices within technical SOPs according to the context e.g. surveillance, clinical care, vector control, etc. Identify strengths, weaknesses and gaps; design interventions to address weakness and gaps e.g. training/capacity building, supervision, tools, etc.

4. Collaborate with partners to ensure appropriate monitoring and evaluation tools and mechanisms for community engagement and social mobilization are in place at the national and subnational level and ensure the findings are integrated into technical and operational decision-making.

 5. Contribute to building the national capacity through needs identification, development, operationalization and implementation of a capacity building and training plan.

 6. Provide regular feedback to the incident management team, national authorities and partners on the adaptation of response strategies for effective and feasible community engagement in affected areas.

 7. Where necessary, conduct formative research, and/or liaise with stakeholders/partners conducting sociocultural research.

 8. Perform any other incident-specific related duties, as required by the functional supervisor.


 • Respecting and promoting individual and cultural differences.
 • Teamwork.
• Building and promoting partnership across the organization and beyond.
• Communication.
• Creating an empowering and motivating environment.

 Functional Knowledge and Skills:

 • Excellent communication skills: the ability to clearly present ideas and concepts both orally and written.
• Knowledge and understanding of public health approaches related to: community engagement; social mobilization; an understanding of emergency response; ability to coordinate multidisciplinary and technical inputs into designing community engagement strategies and plans.
• Strong strategic planning and organizational skills: ability to generate, analyse and appropriately apply findings from qualitative research to planning and project design; the ability to work effectively in multidisciplinary and multicultural environment with tact and diplomacy; an ability to meet tight deadlines; an ability to efficiently and effectively coordinate activities and tasks to meet specific objectives.
 • Excellent interpersonal skills: the ability to build relationships and work with stakeholders and partners.

 Education Qualifications:


• University degree in Health Promotion/Health Education, Development, Sociology, or Medical Anthropology from an accredited and recognized academic institution.
• Advanced University degree in Public Health
• Specialized training in participatory approaches, strategic communication planning, social mobilization, participatory research, training and impact evaluation of community engagement/social mobilization interventions. Experience: Essential
• At least five (5) years of relevant experience, at the national and international levels, in applying multidisciplinary approaches in health promotion, community engagement and social mobilization programmes.
• Experience in emergency and/or health outbreak context.
• Proven experience in the application of participatory models of engagement in the health context and the ability to adapt and innovate in emergency situations.


• Experience in operational research in social sciences.
• Prior humanitarian working experience at the field level, with WHO/UN, health cluster partners, recognized humanitarian organizations or with an international nongovernmental organization.

 Use of Language Skills

 • Excellent knowledge of English or French (depending on the country of assignment).
• Working knowledge of another WHO official language or the local language of the country of assignment would be an asset.

 Other Skills (e.g. IT)

 • Excellent knowledge of Microsoft Office applications.

 Note: This Vacancy Notice is only open to external candidates, WHO consultants and short term staff on SSA/TA contracts who meet the minimum requirements of the position. Share

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External Emergency Roster - Community Engagement Officer - (1802148) External Emergency Roster - Community Engagement Officer - (1802148) Reviewed by shaan on August 07, 2018 Rating: 5

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